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FAQs

What deposits are required?
A security deposit may be required and is based on our CoreLogic settings. It can be anywhere from ½ month's rent to a full month’s rent or more.

Is renter’s insurance required?
Yes, renter’s insurance is required, in the amount of $100,000. Typically, that runs an average $20 per month. You CAN bundle with your existing insurance company! 

How do I pay my rent?
Online, at domuso - carolinaoaksapartments.com

Are any utilities included in rent?
Utilities that are included in your rent include trash removal and monitoring of the alarm (resident must provide landline).

What utilities am I responsible for?
You are responsible for Electric, Water & Cable/Internet (if you choose to have cable & Internet). Water is sub metered and billed by the office onsite monthly based on usage.

Who is my cable/ internet provider?
Spectrum

What if I need maintenance?
Just give us a call! You can call the office during normal business hours or put in a help ticket on the portal on our website.  We do provide after hour EMERGENCY maintenance – Just call the office and instructions are provided on voicemail.

Is parking first come first serve or do we pay for a permit/spot?
It is first come, first serve. We ask that our residents have their guests park a little farther away, so all of our residents have first priority to the closer spots. 

Is the community pet friendly?
Yes, very!  We do have some restricted breeds, so just check with us before you apply. Once you do, you will also do a petscreening application for each pet in your household. 

What is the pet policy?
We allow most pets with the exception of dog breeds that are considered generally aggressive or weigh 60 pounds or more.

What are your restricted breeds?
Chow Chows, Dobermans, Rottweilers, German Shepherds, and any Pitbull Terrier breed (Staffordshire Terriers) – Just ask us if you’re unsure.

Can I sublet my apartment?
No

Can I use financial aid to help pay my rent?
Yes, any form of income is considered (financial aid, child support, alimony, disability, retirement, etc. Anything that is verifiable)

Are your apartments furnished?
No

Can visitors use the amenities?
Yes! They must always be accompanied by a leaseholder though.

How do I access my apartment if I lose my key?
If it is during normal business hours, we can provide you with a spare. You will need to leave your DL until you bring our key back. We do not provide after-hours lockout service.  

Once I move in, how do I pay my rent and when is it due?
You can pay your rent online at Carolinaoaksapartments.com or through our Domuso link. Rent is ALWAYS due on the 1st. A late fee is added on the morning of the 6th if the full balance isn’t paid by then.

Can I paint walls in my apartment? Can I hang things on the walls like a TV or artwork?
Of course! We want you to make your home, your own!  You will be charged at move-out for a color change of the apartment based on vendor cost. The walls and any large anchor holes should be patched.

If I need to move out, how do I give notice? When do I have to give notice?
When you decide it is time to move, you will need to provide a 60-day written notice. An email to one of our Team Members will suffice, but we also have a form you can come in and sign as well.

Are there termination fees if I need to leave suddenly?
If you need to break your lease, you will need to provide a 60-day written notice and will be charged for the remainder of your lease term or until released whichever comes first. Any concessions you received must also be paid back.

Who will be able to get into my apartment and for what reasons? How much notice will I be provided?
Maintenance will have access to your apartment, but only when you request service. The only time we would make entry into your apartment without at least 24-hour notice is if there is an emergency either in or around your apartment. For example, if your downstairs neighbor is flooding, we may need to enter your apartment to make sure you don’t have any leaks.

How is trash collected? What about recycle? How do I get rid of a large piece of furniture?
You will dispose of your trash in one of our 4 containers on property. We do not provide trash pickup services. Please do not place your trash outside in the breezeways for any length of time. We do not offer recycling services at this time. Large furniture must be taken off site to be disposed of.

What things do I need to maintain in the apartment? Do you supply AC filters, refrigerator filters, light bulbs?
We supply AC filters during your entire lease. We also will supply light bulbs for the 1st 30 days of your lease, but after that, you are responsible for buying normal bulbs. We will always provide the fluorescent bulbs in the kitchens.

Can I bring my own washer and dryer?
Yes! All our apartments have full size hookups for washers and dryers.